About nixi1
nixi1 is an Artificial Intelligence based Chatbot in Messaging Apps such as WhatsApp, Facebook Messenger, Telegram, SMS or via App, allows you to search and book flights and hotels for your trips.
Yes, the service is completely free of charge.
Absolutely! Search your flight and accommodation by sending a voice note, a text message or by filling a form. You just need to fill in your preferences and we will offer you the best choice!
Yes. You only need 60 seconds to complete your booking. Save your personal information and purchasing process will get even faster.
We charge a service fee for the purchase and issuance of both plane tickets and accommodation.
We offer the same price just like the most comptetive flight and hotel search engines.
It's an actual machine that we call chatbot. You can’t ask too many things to the robot, but the few things you can, it does them really great. And super fast!
Because we are extremely fast, we are in in your favorite messaging app, and we don't fool you with the price.
It's very simple. Enter to our website, choose your favorite messaging app (WhatsApp, Telegram, Facebook Messenger, SMS or nixi1 App), and then text your preferences to our chatbot. You can send a voice note, a text message, or even fill a form. Check out our guide "How it works" on our website for further information.
It's very simple. Enter to our website, choose your favorite messaging app (WhatsApp, Telegram, Facebook Messenger, SMS or nixi1 App), and then text your preferences to our chatbot. You can send a voice note, a text message, or even fill a form. Check out our guide "How it works" on our website for further information.
Once you are in the website, type or send a voice note with your language preference (eg. type "ENGLISH" or "INGLÉS")
Booking process
Our partner for the payment transaction is Redsys, worldwide and well-known company.
Your payment goes through Redsys payment getaway, you will only have to introduce your card information and start packing your back.
If you wish to cancel your booking, you can do it through the hotel or ariline website.
Usually, if you booked in the last 24 hours, you may be able to cancel your flight and rebook your changes online without penalty.
You will find your booking details in your inbox from the email address you provided us while processing your booking.
If you wish to change your booking, you can do it through the airline or hotel website.
You can change your booking through the airline or hotel website.
Be sure to check your inbox and spam/junk mail folders. It is also possible that it might take a few minutes to send your email confirmation. In case you do not receive it, you can always contact us at support@www.nixi1.com. Make sure to provide all information.
Please make sure to send us an email to support@www.nixi1.com with your booking information, a copy of your passport or personal ID. We will send you the confirmation to your correct email address.
Incidents
Be sure to check your inbox and spam/junk mail folders. It is also possible that it might take a few minutes to send your email confirmation. In case you do not receive it, you can always contact us at support@www.nixi1.com. Make sure to provide all information.
If the chatbot is not replying, we recommend you to type CANCEL to restart the bot or type in the word SUPPORT if you need additional help.
If you did not receive the payment link, we suggest you to type UPDATE. In case the issue persists, you can write SUPPORT to ask for help
If you need personalized help, you can type SUPPORT and we will help you in what you need.
Baggage
As a rule, you can tak on board 1 piece of hand luggage up to a maximum of 7-10kg, depending on the Airline. We suggest you to check the ariline policy you are flying with.
You can add a bag to the booking at a later stage in the "Manage your Booking" section of the airline website. You can also contact us typing SUPPORT and nixi1 will add the bag for you.
To consult the dangerous goods policy of a specific airline, we recommend you to go to their website.
On the security control you can pass a limited quantity of 100 ml per container. Store all containers in a transparent bag with opening and closing system (max 1L).
If you can not find your luggage at the terminal, please go to the baggage handling counter at the airport. This is usually located in the customs hall, next to the baggage claim area.
If your luggage is damaged during the trip, you can file a claim to you airline or to the baggage service counter. This is usually located in the customs hall, next to the baggage claim area.
Generally, if the luggage has been retained at customs, the airline will do its best to coordinate your delivery. In some cases, you may have to present an authorization to open your luggage.
Check-in
You will find the flight code in the email you received at the email address you have indicated at the booking time.
You can save your seat at "Manage My Booking" from the airline’s website.
You can check-in at the airline counter or through the airline's website.
You can check in online free of charge at the airline's website by requesting a random seat (subject to availability) between 7 days and 1 hour before your flight departs
It depends on the airline and the airport, you can take it on your mobile device or request it at the check-in desk.
We recommend that you arrive at the airport in plenty of time at least 2 hours before your flight departure.
Check-in is the process by which you can get the boarding pass and confirm your seat number. Boarding is the moment in which the passanger gets on board.
At the time of doing the check in, you can purchase an additional seat for additional comfort.
Children and infants
We suggest you to check out the airline's website.
In a few countries, the entry or exit of children and infants is subject to a specific regulation.
Overall, children must bring their documentation. In Spain, children under 14 flying within Spain do not have to bring their Travel Document or passport provided they're travelling with someone over 18 who is included in the same booking. Minors under 12 years of age cannot travel without a responsible companion over 16 years of age. If someone under 18 is travelling on EU flights alone or with friends, as well as their Travel Document or passport, they must provide official authorisation from their father, mother or legal guardian.
nixi1 doesn't allow kids under 18 to book their own flights, unless they are accompanied by an adult.
Persons with reduced mobility
Absolutely! Once you've done the booking, make sure to contact the airline you are flying with so they can explain you how it works.
If you are pregnant you are allowed to fly, but we recommend you to understand the authorizations needed if you already met the 28 weeks pregnancy. In addition, IATA recommends not to fly once you reach teh 36th week of pregnancy.
Documentation
If someone under 18 is travelling on EU flights alone or with friends, as well as their Travel Document or passport, they must provide official authorisation from their father, mother or legal guardian.
If you are carrying with you your ID from a European Union country, then you just need that ID to travel around the European Union or countries belonging to the European Economial Space. However, we suggest you always to carry with you the Passport.
Pets
Please check out the animal policy of the airline website you are travelling with.
Generally yes. Please check the terms and conditions of the airline's wesbite you are travelling with.
Dogs and cats must be at least 15 weeks old. All dogs and cats travelling within the European Union must identify themselves with an electronic microprocessor.