Customer service

Agility and Quality in your service

The only customer care solution that reduces response times while improving quality of care.

Enable instant messaging channels to facilitate conversations with your customers, improving the service experience and the performance of your team.

Omni and Multichannel

Enable as many SMS numbers, WhatsApp or FB Messenger or Telegram IDs, and manage all chats from a single dashboard.

Immediate Activation

You will be able to start enjoying the main functionalities of the tool immediately, without the intervention of programmers or computer scientists.

Multi-level organisation

5 levels of management roles and 3 levels of TSS centres to organise it with as many teams, brands or delegations as you want.

Facilitates teleworking

You will be able to grow your teams beyond the confines of your offices, while reducing operational costs.

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Multi-assistance as standard

A single, omnichannel, asynchronous chat panel enables the handling of simultaneous requests per operator, increasing the agility of response and the perceived value of the service.

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24/7 support with trained Chatbot (AI)

Eliminates queuing and routing switchboards, speeds up responses and enables 24/7/365 support. It can be activated outside of business hours or to assist operators at peak times.

Want to see how it works?

Arrange a 45′ demonstration with one of our specialists.

Free of charge and without obligation.

Secure collection via chat

Easy configuration of own POS and generation of payment links, allows secure payment to the customer without leaving the chat.

Simplified monitoring and control

A customisable 100% dashboard provides visibility of key metrics at the channel, conversation and operator level.

Prompt response with no spelling mistakes

Speech-to-text transcription significantly reduces response times and avoids typos.

Secure collection via chat

Easy configuration of own POS and generation of payment links, allows secure payment to the customer without leaving the chat.

Prompt response with no spelling mistakes

Speech-to-text transcription significantly reduces response times and avoids typos.

Simplified monitoring and control

A customisable 100% dashboard provides visibility of key metrics at the channel, conversation and operator level.

Secure collection via chat

Easy configuration of own POS and generation of payment links, allows secure payment to the customer without leaving the chat.

Prompt response with no spelling mistakes

Speech-to-text transcription significantly reduces response times and avoids typos.

Simplified monitoring and control

A customisable 100% dashboard provides visibility of key metrics at the channel, conversation and operator level.

Integrations

nixi1 integrates with most popular CRMs

It is a software made with a great sense of UX that makes users feel very comfortable from the very first moment. We have found that the learning curve in this regard is really amazing.

Mario Laga

IT Business Partner, DKV

They trust us...

Try it out

Start your free 30-day, no-obligation trial today.

Regulatory compliance

Designed in compliance with international regulations and legislation such as the RGPD.

Local Technical Support

24/7 assistance for you and your team, in Spanish, with local presence in Spain.

Extreme Cybersecurity

Certified with the highest level of IT security (PCI DSS, ISO27000).

Contact us at

Send us your query with your contact details and we will get back to you as soon as possible. <24h laborables.

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